Principle 4 - Process approach

A desired result is achieved more efficiently when activities and related resources are managed as a process.
A process can be defined as an activity that converts input into an output.

The Inputs of a process are the things that are transformed by the process in to the end product or service required by the customer of the process. Inputs can be tangible, e.g., written data, or intangible, e.g., verbal requests. Process Resources are all the things that a process must routinely have to be able to convert the inputs into outputs. Resources may be tangible, e.g., people, a PC, software, or intangible, e.g., skills and experience.

The Outputs of a process can be products or services and should conform to the specifications agreed in
advance with the recipient, i.e., with the customer, internal or external. Outputs can also be tangible, e.g., product, or intangible, e.g., advice.

Process Control methods may be imposed either externally or internally, e.g., customer specifications, legislative requirements and copyright laws are all externally imposed, whereas internal quality checks and organizational procedures are derived from within the organization.

Benefits:

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  Lower costs and shorter cycle times through effective use of resources.


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  Improved, consistent and predictable results. 


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  Focused and prioritized improvement opportunities.

Application:

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  Systematically defining the activities necessary to obtain a desired result.


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  Establishing clear responsibility and accountability for managing key activities.


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  Analyzing and measuring of the capability of key activities.


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  Identifying the interfaces of key activities within and between the functions of the organization.


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  Focusing on the factors _ such as resources, methods, and materials _ that will improve key activities of the organization.


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  Evaluating risks, consequences and impacts of activities on customers, suppliers and other interested parties.

External Document Reference (download)

Process Understanding and Improvement