Clause 8.2 Monitoring and measurement

Posted March 21, 2009 - 09:47 by isohelpline

Efforts may Fail, But don't Fail to make efforts 


The clause 8.2 defines following types of measurement and monitoring activities:


8.2.1 Customer satisfaction
8.2.2 Internal audit
8.2.3 Monitoring and measurement of processes
8.2.4 Monitoring and measurement of product


 

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