Clause 7.2 Customer-related processes

“The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.”

Thomas J. Peters (American Author and consultant, birth 1942) 

The clause 7.2 has following sub-clauses:

7.2.1 Determination of requirements related to the product
7.2.2 Review of requirements related to the product
7.2.3 Customer communication

External Document Reference: Documentation Kit

Process of Sales
Order Acceptance Form